Need more help? Call +1-215-660-4004

Monday – Friday 9:00 AM – 5:00 PM ET



No Hidden Costs.


Trusted Carriers.

Best-in-class customer service.


Frequently Asked Questions (FAQs)

How can I pay?

US Customers Shipping to a (48 Contiguous) US Destination: Deposit is by credit card, and the balance is paid directly to the driver with cash, money order or certified check. International and US Customers Shipping Overseas: Must pay in full via bank wire transfer only.

Are there any additional fees involved?

HaulMatch quotes cover all transport costs of your vehicle. HaulMatch quotes do NOT cover: additional Driver Wait Time fees, Storage fees, Loading/Unloading fees, Receiving Bank Wire Transfer fees, and Destination Country fees. If there is a loading fee at the pick-up facility, and the driver pays that fee, the Customer is responsible for reimbursing the driver. Please be sure the Driver presents the Customer with a valid receipt.

Can we pay the driver full amount on delivery?

No. US Customer pays a deposit by credit card, and the balance is paid directly to the driver with cash, money order, or certified check. If US Customer has no credit card, then he can send the deposit via Bank Wire Transfer or Overnight Courier. International Customers must pay in full via bank wire transfer only.

Do you deliver to residential areas?

Delivery to a residential area is possible only if there are no legal restrictions and if space large enough to accommodate the transportation vehicle is available, e.g. if semi-trucks regularly pass through your street, then it might be possible to unload by your residence. Otherwise, the delivery can be made at a near-by parking lot or shopping plaza.

How much time does it take to deliver the car?

Domestic (US): Delivery can take up to 10 days from time of pick-up, depending on distance, e.g. coast to coast delivery typically takes 10 days, yet delivery to a neighboring state may take only 1-3 days.

International (non-US): Delivery can take 3-8 weeks from the time the vehicle has been loaded into a container.

Generally speaking:
Europe & South America 3-4 weeks
Other Continents 4-8 weeks

Customers take note: Contact your auction or seller regarding the mailing of the title and bill of sale to our office as soon as their purchase is confirmed, in order to avoid any shipping delays.

How do I know when the vehicle will be delivered? Someone will contact me?

The Driver will call you (typically 1-2 business days) in advance to notify you of the delivery date and time. Please make sure someone is available at the designated delivery date and time.

What if the vehicle is damaged when transported?

At time of delivery, please make certain you receive a completed Bill of Lading/Damage Report before submitting payment to the Driver. Bill of Lading/Damage Report must have your signature, the pick-up location representative’s signature and the Driver’s signature in order for a claim to be processed. Before proceeding with a claim, please be certain additional damages are not marked on the Damage Report. Claim paperwork shall include: fully signed Bill of Lading/Damage Report, photographs of the vehicle taken from the same distance and angle as displayed on the site where you have purchased the vehicle from, written description of the extra damages. Please send the claim paperwork to HaulMatch via e-mail or FAX provided on the Bill of Lading/Damage Report. If extra damages are determined to have occurred during transport, HaulMatch will release the carrier’s Insurance certificate so you can file a claim through their agent. The claim is then handled directly with the carrier’s insurance company.

What kind of paperwork do you need to ship my car?

Domestic Customers (US): If you are a US-based customer and shipping to a US destination (48 contiguous states), then you can complete all your paperwork online or with a Customer Service Agent over the phone. International (non-US): Same requirements as a Domestic Customer, however International Customers must provide an original Vehicle Title with no liens (i.e. no money is owed against the vehicle). Please note the original Vehicle Title is processed by US Customs and subsequently returned to the Customer via courier.

What if the vehicle title is not available?

If the Customer has an government-issued original document (e.g. Bill of Sale, Acquisition Bill of Sale, Junk Certificate, Non-Repairable Certificate, etc.), HaulMatch might be able to export your vehicle but only from the Port of New York. Please send a copy of the government-issued document via e-mail or FAX so HaulMatch can check with state officials.

Do you ship/transport vehicles from US to Canada?

HaulMatch can deliver the vehicle to the border (US side) only. The Canadian Customer must 1)secure the Title from the Seller, 2)contact a Canadian Customs Broker to ensure all documentation requirements are satisfied 3)identify a warehouse location (US side), where Haulmatch can deliver the vehicle, and 4)either pick-up the vehicle in person, or hire a Canadian Transportation Company to pick-up the vehicle.

Do you provide inland transportation?

Yes, HaulMatch can pick-up your vehicle from any point in the (48 contiguous) US and deliver your vehicle to the Port of Loading.

Can you ship vehicle to my country?

Please check the drop-down list of destination countries on the Instant Quote Page. If the desired country appears on the list, HaulMatch can provide an Instant Quote to transport the Customer’s vehicle to this country. If the desired country does not appear on the list, Customer can request a Custom Quote online, and HaulMatch will respond within 48 hours.

Who loads the car on the truck? Does this cost extra?

If vehicle is drivable, the carrier can load it himself. If It is coming from the auction the auction would load the vehicle for customer. It does not cost extra. Please note that if vehicle is not drivable and there is no loading equipment available at the pick-up location, it is customer’s responsibility to arrange the loading.

How soon can you pick-up the vehicle?

HaulMatch’s normal pick-up window is 1-7 business days. However, in some remote areas, pick-up may take longer. Please note all pick-up and delivery dates are estimated; HaulMatch does not guarantee an exact pick-up/delivery date and time.

Can you pick-up a car tomorrow, because pick-up location will start charging me storages?

HaulMatch’s normal pick-up window is 1-7 days. We will do our best to accommodate your request, however we do not guarantee an exact pick-up/delivery date and time.

Is the vehicle insured while transported?

For inland transportation, all HaulMatch contracted carriers are required to carry a minimum of $100,000 USD cargo insurance per vehicle. HaulMatch can provide a copy of the carrier’s insurance coverage on request. For ocean transportation, the Customer can purchase Marine Insurance through HaulMatch at approximately 2.5 – 4.5% (varies depending on destination) of the value of the vehicle. CSR will need Vehicle Cost, Year, Make, and Model to secure a Marine Insurance quote from the 3PL Company.

Do you offer roro (Roll-on/roll-off) service?

Yes, RORO service is available for drivable vehicles only and requires a Custom Quote. HaulMatch Instant Quote is based on standard containerized freight service.

My vehicle is not operable. Can you transport it?

Yes, HaulMatch can accommodate your request for damaged or non-running vehicles. The customer is responsible for arranging proper loading equipment at origin and destination locations. If you are a business customer and purchasing a vehicle from an Insurance Auction, the Auction Lot should have proper loading equipment.

How can I track the shipment?

Domestic Tracking (US): The Customer can view the status of his vehicle’s transport on website. HaulMatch’s Progress Status Tool captures the following three events: Carrier Assigned, Vehicle Picked Up, Vehicle Delivered. International Tracking (non-US): HaulMatch supplies the Customer a copy of the Dock Receipt once the vehicle is loaded into a container. The Dock Receipt displays: Container #, Vessel Name, Car Information and Booking #. HaulMatch will provide you a link to the Ocean Carrier’s tracking website, where you can track the progress of the container.

Can you check the damages inside the vehicle?

HaulMatch will ask the driver to check for interior damages, but due to time constraints and regulations at the pick-up facility, it might not be possible.

Can you check the tires?

HaulMatch will ask the driver to check the tires, but due to time constraints and regulations at the pick-up facility, it might not be possible. At time of pick-up, the Driver marks damages and missing parts (including tires) to the vehicle’s exterior on the Bill of Lading/Damage Report. The Driver releases the vehicle only after the Customer reviews and sign-offs on the Bill of Lading/Damage Report. Doing so enables the Customer to determine that the vehicle is delivered in the same condition it was picked up.

Does the vehicle start?

HaulMatch will ask the driver to check if the vehicle starts, but due to time constraints and regulations at the pick-up facility, it may not be possible.