Storage Reimbursement Policy

• How much do you reimburse? 
  We reimburse up to $20/day starting the first day of the missed pick up window up to the day the vehicle is picked up or the order is cancelled, when you provide us with a copy of your storage receipt with the applicable dates.
  Please note: If an auction charges you less than $20/day, we reimburse the amount they charged you.

• What if the auction charged me more than $20/day for storage?
  Regardless of what the auction charges you, HaulMatch reimburses up to $20/day.

• What do I need to do to get my refund?
  Just send us a copy of your auction storage receipt to: info@haulmatch.com
  Please put your HaulMatch order number and/or VIN in the subject line.

• How will I get my money?
  The money will go back to the account that you used to make your initial payment to HaulMatch. Usually, that is a credit card or PayPal account. If you are an international customer and used a wire transfer to pay, please give us a call: (866) 213-4966 or (215) 660-4004 or send an e-mail to: info@haulmatch.com

• When will I get my money?
  Our accounting department usually issues reimbursements within 1-5 business days from receiving a copy of your auction storage receipts.

Last Update: August 21, 2020  

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