Storage Reimbursement Policy
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How much do you reimburse?
We reimburse up to $20/day starting the first day of the missed pick up window up to the day the vehicle is picked up or the order is cancelled, when you provide us with a copy of your storage receipt with the applicable dates.
Please note: If an auction charges you less than $20/day, we reimburse the amount they charged you.
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What if the auction charged me more than $20/day for storage?
Regardless of what the auction charges you, HaulMatch reimburses up to $20/day.
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What do I need to do to get my refund?
Just send us a copy of your auction storage receipt to: info@haulmatch.com
Please put your HaulMatch order number and/or VIN in the subject line.
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How will I get my money?
The money will go back to the account that you used to make your initial payment to HaulMatch. Usually, that is a credit card or PayPal account. If you are an international customer and used a wire transfer to pay, please give us a call: (866) 213-4966 or (215) 660-4004 or send an e-mail to: info@haulmatch.com
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When will I get my money?
Our accounting department usually issues reimbursements within 1-5 business days from receiving a copy of your auction storage receipts.
Last Update: August 21, 2020
August 21, 2020 4032 HaulMatch Logistics Logistics
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