vehicles – HaulMatch

Logistics customer, delivery, haulmatch, pick-up, pickup, shipping, time, transport, vehicles

Storage Reimbursement Policy

How much do you reimburse?
We reimburse up to $20/day starting the first day of the missed pick up window up to the day the vehicle is picked up or the order is cancelled, when you provide us with a copy of your storage receipt with the applicable dates.
Please note: If an auction charges you less than $20/day, we reimburse the amount they charged you.

What if the auction charged me more than $20/day for storage?
Regardless of what the auction charges you, HaulMatch reimburses up to $20/day.

What do I need to do to get my refund?
Just send us a copy of your auction storage receipt to: info@haulmatch.com
Please put your HaulMatch order number and/or VIN in the subject line.

How will I get my money?
The money will go back to the account that you used to make your initial payment to HaulMatch. Usually, that is a credit card or PayPal account. If you are an international customer and used a wire transfer to pay, please give us a call: (866) 213-4966 or (215) 660-4004 or send an e-mail to: info@haulmatch.com

When will I get my money?
Our accounting department usually issues reimbursements within 1-5 business days from receiving a copy of your auction storage receipts.

08/21/2020/0 Comments/by HaulMatch Logistics

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Can You Check The Damages Inside The Vehicle?

HaulMatch will ask the driver to check for interior damages, but due to time constraints and regulations at the pick-up facility, it might not be possible.

07/15/2016/0 Comments/by HaulMatch Logistics

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Do You Offer RORO (Roll On, Roll Off) Service?

Yes, RORO service is available for drivable vehicles only and requires a Custom Quote. HaulMatch Instant Quote is based on standard containerized freight service.

If you have any additional questions, please do not hesitate to contact us at (866) 213-4966 or (215) 660-4004.

Best regards,
—
Customer Service
HaulMatch.com team
info[at]HaulMatch.com

06/28/2016/0 Comments/by HaulMatch Logistics

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My Vehicle Is Not Operable. Can You Transport It?

Yes, HaulMatch can accommodate your request for damaged or non-running vehicles. The customer is responsible for arranging proper loading equipment at origin and destination locations. If you are a business customer and purchasing a vehicle from an Insurance Auction, the Auction Lot should have proper loading equipment.

06/28/2016/0 Comments/by HaulMatch Logistics

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Do You Transport & Export Heavy Equipment, Boats, Planes, Etc.?

HaulMatch works with a large network of service providers, many of whom handle specialized equipment and vehicles. Please submit your quote request via the “CUSTOM SHIPPING QUOTE” page on HaulMatch.com.

06/28/2016/0 Comments/by HaulMatch Logistics

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Does HaulMatch Provide On-Carriage Service?

HaulMatch ships to Port only. Any On-Carriage (inland drayage from Port of Discharge to Final Destination) must be arranged by Customer.

06/28/2016/0 Comments/by HaulMatch Logistics

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How Can I Track The Shipment?

Domestic Tracking (US): The Customer can view the status of his vehicle’s transport on HaulMatch.com website. HaulMatch’s Progress Status Tool captures the following three events: Carrier Assigned, Vehicle Picked Up, Vehicle Delivered. International Tracking (non-US): HaulMatch supplies the Customer a copy of the Dock Receipt once the vehicle is loaded into a container. The Dock Receipt displays: Container #, Vessel Name, Car Information and Booking #. HaulMatch will provide you a link to the Ocean Carrier’s tracking website, where you can track the progress of the container.

06/28/2016/0 Comments/by HaulMatch Logistics

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How Soon Can You Pick-Up The Vehicle?

HaulMatch’s normal pick-up window is 1-14 business days. However, in some remote areas, pick-up may take longer. Please note all pick-up and delivery dates are estimated; HaulMatch does not guarantee an exact pick-up/delivery date and time.

06/28/2016/0 Comments/by HaulMatch Logistics

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Can You Pick-Up A Car Tomorrow, Because Pick-Up Location Will Start Charging Me Storages?

HaulMatch’s normal pick-up window is 1-14 business days. We will do our best to accommodate your request, however we do not guarantee an exact pick-up/delivery date and time.

06/28/2016/0 Comments/by HaulMatch Logistics

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Can You Pick-Up My Vehicle Today?

HaulMatch will do its best to identify a qualified and available carrier in your area. And although same-day pick-up is sometimes possible, we do not guarantee it.

06/28/2016/0 Comments/by HaulMatch Logistics

Storage Reimbursement Policy

Can You Check The Damages Inside The Vehicle?

Do You Offer RORO (Roll On, Roll Off) Service?

My Vehicle Is Not Operable. Can You Transport It?

Do You Transport & Export Heavy Equipment, Boats, Planes, Etc.?

Does HaulMatch Provide On-Carriage Service?

How Can I Track The Shipment?

How Soon Can You Pick-Up The Vehicle?

Can You Pick-Up A Car Tomorrow, Because Pick-Up Location Will Start Charging Me Storages?

Can You Pick-Up My Vehicle Today?

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