Can You Check The Damages Inside The Vehicle?
HaulMatch will ask the driver to check for interior damages, but due to time constraints and regulations at the pick-up facility, it might not be possible.
Can You Check The Tires?
HaulMatch will ask the driver to check the tires, but due to time constraints and regulations at the pick-up facility, it might not be possible. At time of pick-up, the Driver marks damages and missing parts (including tires) to the vehicle’s exterior on the Bill of Lading/Damage Report. The Driver releases the vehicle only after the Customer reviews and sign-offs on the Bill of Lading/Damage Report. Doing so enables the Customer to determine that the vehicle is delivered in the same condition it was picked up.
Is The Vehicle Insured While Transported?
For inland transportation, all HaulMatch contracted carriers are required to carry a minimum of $100,000 USD cargo insurance per vehicle. HaulMatch can provide a copy of the carrier’s insurance coverage on request. For ocean transportation, the Customer can purchase Marine Insurance through HaulMatch at approximately 2.5 – 4.5% (varies depending on destination) of the value of the vehicle. CSR will need Vehicle Cost, Year, Make, and Model to secure a Marine Insurance quote from the 3PL Company.
My Vehicle Is Not Operable. Can You Transport It?
Yes, HaulMatch can accommodate your request for damaged or non-running vehicles. The customer is responsible for arranging proper loading equipment at origin and destination locations. If you are a business customer and purchasing a vehicle from an Insurance Auction, the Auction Lot should have proper loading equipment.
How Can I Track The Shipment?
Domestic Tracking (US): The Customer can view the status of his vehicle’s transport on HaulMatch.com website. HaulMatch’s Progress Status Tool captures the following three events: Carrier Assigned, Vehicle Picked Up, Vehicle Delivered. International Tracking (non-US): HaulMatch supplies the Customer a copy of the Dock Receipt once the vehicle is loaded into a container. The Dock Receipt displays: Container #, Vessel Name, Car Information and Booking #. HaulMatch will provide you a link to the Ocean Carrier’s tracking website, where you can track the progress of the container.
Can You Pick-Up My Vehicle Today?
HaulMatch will do its best to identify a qualified and available carrier in your area. And although same-day pick-up is sometimes possible, we do not guarantee it.
How Can I Pay?
US Customers Shipping to a (48 Contiguous) US Destination: Deposit is by credit card, and the balance is paid directly to the driver with cash, money order or certified check. International and US Customers Shipping Overseas: Must pay in full via bank wire transfer only.
Do You Ship/Transport Vehicles From US To Canada?
HaulMatch can deliver the vehicle to the border (US side) only. The Canadian Customer must 1)secure the Title from the Seller, 2)contact a Canadian Customs Broker to ensure all documentation requirements are satisfied 3)identify a warehouse location (US side), where Haulmatch can deliver the vehicle, and 4)either pick-up the vehicle in person, or hire a Canadian Transportation Company to pick-up the vehicle.
Do You Provide Inland Transportation?
Yes, HaulMatch can pick-up your vehicle from any point in the (48 contiguous) US and deliver your vehicle to the Port of Loading.
