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How Long Does It Take To Ship My Car?

International: Delivery can take 3-8 weeks from the time both the vehicle(s) and documents have been delivered to loading facility. This may vary based on the vehicle location in the US and the destination country. Customers should make note to contact their auction or seller regarding the mailing of the title and bill of sale to our office as soon as their purchase is confirmed, in order to avoid any shipping delays. Generally speaking: Europe & South America (3-4 weeks), Other Continents (4-8 weeks).

If you have any additional questions, please do not hesitate to contact us at +1 (215) 660-4004.

HaulMatchCustomer Service
Team HaulMatch.com
info[at]HaulMatch.com

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What If The Vehicle Is Damaged When Transported?

At time of delivery, please make certain you receive a completed Bill of Lading/ Damage Report before submitting payment to the Driver. Bill of Lading/Damage Report must have your signature, the pick-up location representative’s signature and the Driver’s signature in order for a claim to be processed. Before proceeding with a claim, please be certain additional damages are not marked on the Damage Report. Claim paperwork shall include: fully signed Bill of Lading/Damage Report, photographs of the vehicle taken from the same distance and angle as displayed on the site where you have purchased the vehicle from, written description of the extra damages. Please send the claim paperwork to HaulMatch via e-mail or FAX provided on the Bill of Lading/Damage Report. If extra damages are determined to have occurred during transport, HaulMatch will release the carrier’s Insurance certificate so you can file a claim through their agent. The claim is then handled directly with the carrier’s insurance company.

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What Kind Of Paperwork Do You Need To Ship My Car?

Domestic Customers (US): If you are a US-based customer and shipping to a US destination (48 contiguous states), then you can complete all your paperwork online or with a Customer Service Agent over the phone. International (non-US): Same requirements as a Domestic Customer, however International Customers must provide an original Vehicle Title with no liens (i.e. no money is owed against the vehicle). Please note the original Vehicle Title is processed by US Customs and subsequently returned to the Customer via courier.

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What Happens If I Am Not Available To Receive My Vehicle When It Arrives?

In the event you cannot be reached in a reasonable amount of time, or you are not available to receive your vehicle when it arrives, the vehicle will either remain on the carrier truck for a later delivery, or the vehicle will be placed in storage until such time you can arrange for it to be picked up. Vehicles placed in storage are subject to additional storage and transport charges.

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What Kind Of Transport Vehicle Will Deliver My Vehicle?

HaulMatch contracts with carriers, who have a wide array of equipment, such as tow trucks, 3-car haulers, 9-car haulers, enclosed trailers, and open trailers. However, we do not guarantee the type of transportation equipment that will be used to transport your vehicle.