, , , , , , , , , , , , , , , , , , , , , , , , , ,

Can You Check The Damages Inside The Vehicle?

HaulMatch will ask the driver to check for interior damages, but due to time constraints and regulations at the pick-up facility, it might not be possible.

, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Can You Check The Tires?

HaulMatch will ask the driver to check the tires, but due to time constraints and regulations at the pick-up facility, it might not be possible. At time of pick-up, the Driver marks damages and missing parts (including tires) to the vehicle’s exterior on the Bill of Lading/Damage Report. The Driver releases the vehicle only after the Customer reviews and sign-offs on the Bill of Lading/Damage Report. Doing so enables the Customer to determine that the vehicle is delivered in the same condition it was picked up.

, , , , , , , , , , , , , ,

Does The Vehicle Start?

HaulMatch will ask the driver to check if the vehicle starts, but due to time constraints and regulations at the pick-up facility, it may not be possible.

, , , , , , , , , , , , ,

How Soon Can You Pick-Up The Vehicle?

HaulMatch’s normal pick-up window is 1-7 business days. However, in some remote areas, pick-up may take longer. Please note all pick-up and delivery dates are estimated; HaulMatch does not guarantee an exact pick-up/delivery date and time.

, , , , , , , , , , , , ,

Can You Pick-Up A Car Tomorrow, Because Pick-Up Location Will Start Charging Me Storages?

HaulMatch’s normal pick-up window is 1-7 days. We will do our best to accommodate your request, however we do not guarantee an exact pick-up/delivery date and time.

, , , , , , , , ,

You Promised To Pick-Up On One Day And Instead The Car Was Picked-Up Next Day Or Later?

Please note all pick-up and delivery dates are estimated. HaulMatch does not guarantee an exact pick-up/delivery date and time.

, , , , , , , , , , , , , , , , , , , , , ,

Are There Any Additional Fees Involved?

HaulMatch quotes cover all transport costs of your vehicle. HaulMatch quotes do NOT cover: additional Driver Wait Time fees, Storage fees, Loading/Unloading fees, Receiving Bank Wire Transfer fees, and Destination Country fees. If there is a loading fee at the pick-up facility, and the driver pays that fee, the Customer is responsible for reimbursing the driver. Please be sure the Driver presents the Customer with a valid receipt.

, , , , , , , , , , , , , , , ,

How Long Does It Take To Ship My Car?

International: Delivery can take 3-8 weeks from the time both the vehicle(s) and documents have been delivered to loading facility. This may vary based on the vehicle location in the US and the destination country. Customers should make note to contact their auction or seller regarding the mailing of the title and bill of sale to our office as soon as their purchase is confirmed, in order to avoid any shipping delays. Generally speaking: Europe & South America (3-4 weeks), Other Continents (4-8 weeks).

If you have any additional questions, please do not hesitate to contact us at +1 (215) 660-4004.

HaulMatchCustomer Service
Team HaulMatch.com
info[at]HaulMatch.com

, , , , , , , , , , , , ,

What Happens If I Am Not Available To Receive My Vehicle When It Arrives?

In the event you cannot be reached in a reasonable amount of time, or you are not available to receive your vehicle when it arrives, the vehicle will either remain on the carrier truck for a later delivery, or the vehicle will be placed in storage until such time you can arrange for it to be picked up. Vehicles placed in storage are subject to additional storage and transport charges.

, , , , , , , ,

How Do I Know When The Vehicle Will Be Delivered? Someone Will Contact Me?

The Driver will call you (typically 1-2 business days) in advance to notify you of the delivery date and time. Please make sure someone is available at the designated delivery date and time.