shipping – HaulMatch

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Storage Reimbursement Policy

How much do you reimburse?
We reimburse up to $20/day starting the first day of the missed pick up window up to the day the vehicle is picked up or the order is cancelled, when you provide us with a copy of your storage receipt with the applicable dates.
Please note: If an auction charges you less than $20/day, we reimburse the amount they charged you.

What if the auction charged me more than $20/day for storage?
Regardless of what the auction charges you, HaulMatch reimburses up to $20/day.

What do I need to do to get my refund?
Just send us a copy of your auction storage receipt to: info@haulmatch.com
Please put your HaulMatch order number and/or VIN in the subject line.

How will I get my money?
The money will go back to the account that you used to make your initial payment to HaulMatch. Usually, that is a credit card or PayPal account. If you are an international customer and used a wire transfer to pay, please give us a call: (866) 213-4966 or (215) 660-4004 or send an e-mail to: info@haulmatch.com

When will I get my money?
Our accounting department usually issues reimbursements within 1-5 business days from receiving a copy of your auction storage receipts.

08/21/2020/0 Comments/by HaulMatch Logistics

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Who Loads The Car On The Truck? Does This Cost Extra?

If vehicle is drivable, the carrier can load it himself. If It is coming from the auction the auction would load the vehicle for customer. It does not cost extra. Please note that if vehicle is not drivable and there is no loading equipment available at the pick-up location, it is customer’s responsibility to arrange the loading. Read more →

12/06/2016/0 Comments/by HaulMatch Logistics

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Can You Check The Damages Inside The Vehicle?

HaulMatch will ask the driver to check for interior damages, but due to time constraints and regulations at the pick-up facility, it might not be possible.

07/15/2016/0 Comments/by HaulMatch Logistics

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Can You Check The Tires?

HaulMatch will ask the driver to check the tires, but due to time constraints and regulations at the pick-up facility, it might not be possible. At time of pick-up, the Driver marks damages and missing parts (including tires) to the vehicle’s exterior on the Bill of Lading/Damage Report. The Driver releases the vehicle only after the Customer reviews and sign-offs on the Bill of Lading/Damage Report. Doing so enables the Customer to determine that the vehicle is delivered in the same condition it was picked up.

07/15/2016/0 Comments/by HaulMatch Logistics

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Does The Vehicle Start?

HaulMatch will ask the driver to check if the vehicle starts, but due to time constraints and regulations at the pick-up facility, it may not be possible.

07/15/2016/0 Comments/by HaulMatch Logistics

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Does The Vehicle Have Keys?

HaulMatch will ask the driver to check if keys are present, but due to time constraints and regulations at the pick-up facility, it might not be possible.

07/15/2016/0 Comments/by HaulMatch Logistics

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My Vehicle Is Not Operable. Can You Transport It?

Yes, HaulMatch can accommodate your request for damaged or non-running vehicles. The customer is responsible for arranging proper loading equipment at origin and destination locations. If you are a business customer and purchasing a vehicle from an Insurance Auction, the Auction Lot should have proper loading equipment.

06/28/2016/0 Comments/by HaulMatch Logistics

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How Can I Track The Shipment?

Domestic Tracking (US): The Customer can view the status of his vehicle’s transport on HaulMatch.com website. HaulMatch’s Progress Status Tool captures the following three events: Carrier Assigned, Vehicle Picked Up, Vehicle Delivered. International Tracking (non-US): HaulMatch supplies the Customer a copy of the Dock Receipt once the vehicle is loaded into a container. The Dock Receipt displays: Container #, Vessel Name, Car Information and Booking #. HaulMatch will provide you a link to the Ocean Carrier’s tracking website, where you can track the progress of the container.

06/28/2016/0 Comments/by HaulMatch Logistics

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How Can I Pay?

US Customers Shipping to a (48 Contiguous) US Destination: Deposit is by credit card, and the balance is paid directly to the driver with cash, money order or certified check. International and US Customers Shipping Overseas: Must pay in full via bank wire transfer only.

06/23/2016/0 Comments/by HaulMatch Logistics

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What Are The Methods Of Payment?

International Customers must pay in full via bank wire transfer only. Please note the vehicle will NOT be picked-up untill full payment is made.

06/23/2016/0 Comments/by HaulMatch Logistics

Storage Reimbursement Policy

Who Loads The Car On The Truck? Does This Cost Extra?

Can You Check The Damages Inside The Vehicle?

Can You Check The Tires?

Does The Vehicle Start?

Does The Vehicle Have Keys?

My Vehicle Is Not Operable. Can You Transport It?

How Can I Track The Shipment?

How Can I Pay?

What Are The Methods Of Payment?

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