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Can You Check The Tires?

HaulMatch will ask the driver to check the tires, but due to time constraints and regulations at the pick-up facility, it might not be possible. At time of pick-up, the Driver marks damages and missing parts (including tires) to the vehicle’s exterior on the Bill of Lading/Damage Report. The Driver releases the vehicle only after the Customer reviews and sign-offs on the Bill of Lading/Damage Report. Doing so enables the Customer to determine that the vehicle is delivered in the same condition it was picked up.

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What If The Vehicle Is Damaged When Transported?

At time of delivery, please make certain you receive a completed Bill of Lading/ Damage Report before submitting payment to the Driver. Bill of Lading/Damage Report must have your signature, the pick-up location representative’s signature and the Driver’s signature in order for a claim to be processed. Before proceeding with a claim, please be certain additional damages are not marked on the Damage Report. Claim paperwork shall include: fully signed Bill of Lading/Damage Report, photographs of the vehicle taken from the same distance and angle as displayed on the site where you have purchased the vehicle from, written description of the extra damages. Please send the claim paperwork to HaulMatch via e-mail or FAX provided on the Bill of Lading/Damage Report. If extra damages are determined to have occurred during transport, HaulMatch will release the carrier’s Insurance certificate so you can file a claim through their agent. The claim is then handled directly with the carrier’s insurance company.