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Storage Reimbursement Policy

  • How much do you reimburse? 
    We reimburse up to $20/day starting the first day of the missed pick up window up to the day the vehicle is picked up or the order is cancelled, when you provide us with a copy of your storage receipt with the applicable dates.
    Please note: If an auction charges you less than $20/day, we reimburse the amount they charged you.
  • What if the auction charged me more than $20/day for storage?
    Regardless of what the auction charges you, HaulMatch reimburses up to $20/day.
  • What do I need to do to get my refund?
    Just send us a copy of your auction storage receipt to: info@haulmatch.com
    Please put your HaulMatch order number and/or VIN in the subject line.
  • How will I get my money?
    The money will go back to the account that you used to make your initial payment to HaulMatch. Usually, that is a credit card or PayPal account. If you are an international customer and used a wire transfer to pay, please give us a call: (866) 213-4966 or (215) 660-4004 or send an e-mail to: info@haulmatch.com
  • When will I get my money?
    Our accounting department usually issues reimbursements within 1-5 business days from receiving a copy of your auction storage receipts.
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Who Loads The Car On The Truck? Does This Cost Extra?

If vehicle is drivable, the carrier can load it himself. If It is coming from the auction the auction would load the vehicle for customer. It does not cost extra. Please note that if vehicle is not drivable and there is no loading equipment available at the pick-up location, it is customer’s responsibility to arrange the loading. Read more →

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Can You Check The Tires?

HaulMatch will ask the driver to check the tires, but due to time constraints and regulations at the pick-up facility, it might not be possible. At time of pick-up, the Driver marks damages and missing parts (including tires) to the vehicle’s exterior on the Bill of Lading/Damage Report. The Driver releases the vehicle only after the Customer reviews and sign-offs on the Bill of Lading/Damage Report. Doing so enables the Customer to determine that the vehicle is delivered in the same condition it was picked up.

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Does The Vehicle Start?

HaulMatch will ask the driver to check if the vehicle starts, but due to time constraints and regulations at the pick-up facility, it may not be possible.

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Does The Vehicle Have Keys?

HaulMatch will ask the driver to check if keys are present, but due to time constraints and regulations at the pick-up facility, it might not be possible.

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How Soon Can You Pick-Up The Vehicle?

HaulMatch’s normal pick-up window is 1-14 business days. However, in some remote areas, pick-up may take longer. Please note all pick-up and delivery dates are estimated; HaulMatch does not guarantee an exact pick-up/delivery date and time.

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Can You Pick-Up A Car Tomorrow, Because Pick-Up Location Will Start Charging Me Storages?

HaulMatch’s normal pick-up window is 1-14 business days. We will do our best to accommodate your request, however we do not guarantee an exact pick-up/delivery date and time.

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You Promised To Pick-Up On One Day And Instead The Car Was Picked-Up Next Day Or Later?

Please note all pick-up and delivery dates are estimated. HaulMatch does not guarantee an exact pick-up/delivery date and time.

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Can We Pay The Driver Full Amount On Delivery?

No. US Customer pays a deposit by credit card, and the balance is paid directly to the driver with cash, money order, or certified check. If US Customer has no credit card, then he can send the deposit via Bank Wire Transfer or Overnight Courier. International Customers must pay in full via bank wire transfer only.

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Do You Ship/Transport Vehicles From US To Canada?

HaulMatch can deliver the vehicle to the border (US side) only. The Canadian Customer must 1)secure the Title from the Seller, 2)contact a Canadian Customs Broker to ensure all documentation requirements are satisfied 3)identify a warehouse location (US side), where Haulmatch can deliver the vehicle, and 4)either pick-up the vehicle in person, or hire a Canadian Transportation Company to pick-up the vehicle.

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