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Is The Vehicle Insured While Transported?

For inland transportation, all HaulMatch contracted carriers are required to carry a minimum of $100,000 USD cargo insurance per vehicle. HaulMatch can provide a copy of the carrier’s insurance coverage on request. For ocean transportation, the Customer can purchase Marine Insurance through HaulMatch at approximately 2.5 – 4.5% (varies depending on destination) of the value of the vehicle. CSR will need Vehicle Cost, Year, Make, and Model to secure a Marine Insurance quote from the 3PL Company.

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My Vehicle Is Not Operable. Can You Transport It?

Yes, HaulMatch can accommodate your request for damaged or non-running vehicles. The customer is responsible for arranging proper loading equipment at origin and destination locations. If you are a business customer and purchasing a vehicle from an Insurance Auction, the Auction Lot should have proper loading equipment.

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What If The Vehicle Is Damaged When Transported?

At time of delivery, please make certain you receive a completed Bill of Lading/ Damage Report before submitting payment to the Driver. Bill of Lading/Damage Report must have your signature, the pick-up location representative’s signature and the Driver’s signature in order for a claim to be processed. Before proceeding with a claim, please be certain additional damages are not marked on the Damage Report. Claim paperwork shall include: fully signed Bill of Lading/Damage Report, photographs of the vehicle taken from the same distance and angle as displayed on the site where you have purchased the vehicle from, written description of the extra damages. Please send the claim paperwork to HaulMatch via e-mail or FAX provided on the Bill of Lading/Damage Report. If extra damages are determined to have occurred during transport, HaulMatch will release the carrier’s Insurance certificate so you can file a claim through their agent. The claim is then handled directly with the carrier’s insurance company.