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Can You Check The Damages Inside The Vehicle?

HaulMatch will ask the driver to check for interior damages, but due to time constraints and regulations at the pick-up facility, it might not be possible.

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Does The Vehicle Start?

HaulMatch will ask the driver to check if the vehicle starts, but due to time constraints and regulations at the pick-up facility, it may not be possible.

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Does The Vehicle Have Keys?

HaulMatch will ask the driver to check if keys are present, but due to time constraints and regulations at the pick-up facility, it might not be possible.

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Is The Vehicle Insured While Transported?

For inland transportation, all HaulMatch contracted carriers are required to carry a minimum of $100,000 USD cargo insurance per vehicle. HaulMatch can provide a copy of the carrier’s insurance coverage on request. For ocean transportation, the Customer can purchase Marine Insurance through HaulMatch at approximately 2.5 – 4.5% (varies depending on destination) of the value of the vehicle. CSR will need Vehicle Cost, Year, Make, and Model to secure a Marine Insurance quote from the 3PL Company.

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Do You Offer RORO (Roll On, Roll Off) Service?

Yes, RORO service is available for drivable vehicles only and requires a Custom Quote. HaulMatch Instant Quote is based on standard containerized freight service.

If you have any additional questions, please do not hesitate to contact us at (866) 213-4966 or (215) 660-4004.

Best regards,

HaulMatchCustomer Service
HaulMatch.com team
info[at]HaulMatch.com

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My Vehicle Is Not Operable. Can You Transport It?

Yes, HaulMatch can accommodate your request for damaged or non-running vehicles. The customer is responsible for arranging proper loading equipment at origin and destination locations. If you are a business customer and purchasing a vehicle from an Insurance Auction, the Auction Lot should have proper loading equipment.

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Do You Transport & Export Heavy Equipment, Boats, Planes, Etc.?

HaulMatch works with a large network of service providers, many of whom handle specialized equipment and vehicles. Please submit your quote request via the “CUSTOM SHIPPING QUOTE” page on HaulMatch.com.

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Does HaulMatch Provide On-Carriage Service?

HaulMatch ships to Port only. Any On-Carriage (inland drayage from Port of Discharge to Final Destination) must be arranged by Customer.

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How Can I Track The Shipment?

Domestic Tracking (US): The Customer can view the status of his vehicle’s transport on HaulMatch.com website. HaulMatch’s Progress Status Tool captures the following three events: Carrier Assigned, Vehicle Picked Up, Vehicle Delivered. International Tracking (non-US): HaulMatch supplies the Customer a copy of the Dock Receipt once the vehicle is loaded into a container. The Dock Receipt displays: Container #, Vessel Name, Car Information and Booking #. HaulMatch will provide you a link to the Ocean Carrier’s tracking website, where you can track the progress of the container.

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How Soon Can You Pick-Up The Vehicle?

HaulMatch’s normal pick-up window is 1-7 business days. However, in some remote areas, pick-up may take longer. Please note all pick-up and delivery dates are estimated; HaulMatch does not guarantee an exact pick-up/delivery date and time.