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Storage Reimbursement Policy

  • How much do you reimburse? 
    We reimburse up to $20/day starting the first day of the missed pick up window up to the day the vehicle is picked up or the order is cancelled, when you provide us with a copy of your storage receipt with the applicable dates.
    Please note: If an auction charges you less than $20/day, we reimburse the amount they charged you.
  • What if the auction charged me more than $20/day for storage?
    Regardless of what the auction charges you, HaulMatch reimburses up to $20/day.
  • What do I need to do to get my refund?
    Just send us a copy of your auction storage receipt to: info@haulmatch.com
    Please put your HaulMatch order number and/or VIN in the subject line.
  • How will I get my money?
    The money will go back to the account that you used to make your initial payment to HaulMatch. Usually, that is a credit card or PayPal account. If you are an international customer and used a wire transfer to pay, please give us a call: (866) 213-4966 or (215) 660-4004 or send an e-mail to: info@haulmatch.com
  • When will I get my money?
    Our accounting department usually issues reimbursements within 1-5 business days from receiving a copy of your auction storage receipts.
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Who Loads The Car On The Truck? Does This Cost Extra?

If vehicle is drivable, the carrier can load it himself. If It is coming from the auction the auction would load the vehicle for customer. It does not cost extra. Please note that if vehicle is not drivable and there is no loading equipment available at the pick-up location, it is customer’s responsibility to arrange the loading. Read more →

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Can You Check The Tires?

HaulMatch will ask the driver to check the tires, but due to time constraints and regulations at the pick-up facility, it might not be possible. At time of pick-up, the Driver marks damages and missing parts (including tires) to the vehicle’s exterior on the Bill of Lading/Damage Report. The Driver releases the vehicle only after the Customer reviews and sign-offs on the Bill of Lading/Damage Report. Doing so enables the Customer to determine that the vehicle is delivered in the same condition it was picked up.

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Is The Vehicle Insured While Transported?

For inland transportation, all HaulMatch contracted carriers are required to carry a minimum of $100,000 USD cargo insurance per vehicle. HaulMatch can provide a copy of the carrier’s insurance coverage on request. For ocean transportation, the Customer can purchase Marine Insurance through HaulMatch at approximately 2.5 – 4.5% (varies depending on destination) of the value of the vehicle. CSR will need Vehicle Cost, Year, Make, and Model to secure a Marine Insurance quote from the 3PL Company.

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My Vehicle Is Not Operable. Can You Transport It?

Yes, HaulMatch can accommodate your request for damaged or non-running vehicles. The customer is responsible for arranging proper loading equipment at origin and destination locations. If you are a business customer and purchasing a vehicle from an Insurance Auction, the Auction Lot should have proper loading equipment.

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Does HaulMatch Provide On-Carriage Service?

HaulMatch ships to Port only. Any On-Carriage (inland drayage from Port of Discharge to Final Destination) must be arranged by Customer.

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How Can I Track The Shipment?

Domestic Tracking (US): The Customer can view the status of his vehicle’s transport on HaulMatch.com website. HaulMatch’s Progress Status Tool captures the following three events: Carrier Assigned, Vehicle Picked Up, Vehicle Delivered. International Tracking (non-US): HaulMatch supplies the Customer a copy of the Dock Receipt once the vehicle is loaded into a container. The Dock Receipt displays: Container #, Vessel Name, Car Information and Booking #. HaulMatch will provide you a link to the Ocean Carrier’s tracking website, where you can track the progress of the container.

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Will You Charge Me An Extra Fee If The Car Is Not Drivable?

If the Customer specifies the car is not drivable, there will be no additional fees. However, if the Customer specifies the car is drivable, and in fact it isn’t, then the Customer may incur an additional fee during pick-up. Please remember the Customer is responsible for ensuring proper equipment to unload the vehicle is available at delivery.

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Are There Any Additional Fees Involved?

HaulMatch quotes cover all transport costs of your vehicle. HaulMatch quotes do NOT cover: additional Driver Wait Time fees, Storage fees, Loading/Unloading fees, Receiving Bank Wire Transfer fees, and Destination Country fees. If there is a loading fee at the pick-up facility, and the driver pays that fee, the Customer is responsible for reimbursing the driver. Please be sure the Driver presents the Customer with a valid receipt.

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How Can I Pay?

US Customers Shipping to a (48 Contiguous) US Destination: Deposit is by credit card, and the balance is paid directly to the driver with cash, money order or certified check. International and US Customers Shipping Overseas: Must pay in full via bank wire transfer only.

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